Our Promise to You
Stewart Miller Insurance is the trading name of Stewart Miller McCulloch & Co Ltd and is an independent intermediary dealing with a range of insurers. Stewart Miller McCulloch & Co Ltd are authorised and regulated by the Financial Services Authority (FSA). You can check this by viewing the FSA website at www.fsa.gov.uk/register or by contacting the FSA on 0845 6061234. Our permitted business is arranging general insurance contracts. We are licensed under the Consumer Credit Act and the Data Protection Act.
Committed To High Standards
We are committed to maintaining the highest standards of professionalism set by the Financial Services Authority and to a programme of continuous training and development. We are determined to ensure that all staff are fully competent and qualified to deal with all your insurance needs, as well as providing a first class standard of service. Policy wordings are under constant review to ensure that our clients benefit from the latest changes in legislation and the market place.
Complaints Procedure
If you have cause to complain, or if you feel that we have not kept our promise, please write to the Managing Director at Stewart Miller Insurance. You will receive a reply with details of who will be dealing with your complaint. You will receive a full response to your complaint within eight weeks. If your complaint is about your insurance or your insurer, write to the Chief Executive of the insurer named on your Certificate of Motor Insurance. When you do this, quote your policy number as it will help to deal with your complaint as quickly as possible. They will acknowledge your complaint and advise you of their complaints handling procedure.
If, at any time you are not satisfied you may refer your complaint to:
Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London.
E14 9SF
Phone: 0845 080 1800
All of the above procedures do not affect your right to take legal action if necessary.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS or by visiting the FSCS website on www.fscs.org.uk.
Law Applicable to the Contract
Any Agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the (non-) exclusive jurisdiction of the English Courts.