Terms Of Business

Terms of -

Business

Regulation

We are authorised and regulated by the Financial Services Authority (FSA). Our register number is 310218. You can check this by viewing the FSA website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Our permitted business is arranging general insurance contracts. We are licenced under the Consumer Credit Act and the Data Protection Act.

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

Our Service to You

We act as an independent Intermediary (Broker) on your behalf. We offer a full range of insurance products that provide consistent cover with various insurers. Our services include assessing and arranging your insurance cover with insurers and helping you with any subsequent event or alteration to the insurance we have placed.

Confidentiality

Unless required by law, public interest, the FSA or with your consent all information you supply will be kept confidential to us and the parties involved in the normal course of arranging and administering your insurance.

Charges

All policy adjustments and alterations will incur an administration charge of £15.75. This is in addition to all other charges imposed by the insurers. Any other charges will be discussed and agreed before being made.

Complaints

We aim to provide all our customers with a first class standard of service, however on occasions differences do occur. There is a procedure for making complaints contained in every policy that we issue. The first step is to write to our Managing Director at the address shown or by phone on 0121 422 2282. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Financial Services Compensation Scheme We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS Website www.fscs.org.uk.

Financial Arrangements

In accordance with the FSA regulation we are obliged to inform you that, unless you communicate otherwise: We may hold your premium and make advances of credit to our clients; We may hold your premium in a form of segregated designated investments; We retain all interest and investment returns derived from holding your premium and from segregated designated investments; We may transfer your premium to another intermediary to fulfil an insurance transaction. We may draw down commission before paying premiums to the insurers. We will hold your premium in a statutory trust client bank account or in a form of segregated designated investment.

Data Protection

We may share information about you and the conduct of your account with other members of our group, affiliated companies and selected third parties to provide you with the service applied for; to assist in making lending decisions; to help resolve complaints; to prevent fraud (if false or inaccurate information is provided and fraud is suspected, this will be recorded); for audit or debt collection or so that services may be processed on your behalf.We may send you, telephone you or e-mail you information about our services and those of other members of our group, affiliated companies and services of carefully selected third parties, which we feel from the information we hold about you may interest you. If you do not wish to receive such information please write to us at the address shown. We will retain details for up to six years for the purposes of sending you such information.

Duty of Disclosure

It is your responsibility to ensure that all information, statements or answers given by you to us or your insurers are correct and complete as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance in part or whole. Facts material to insurance are matters of information which might influence your insurer as to the acceptability or otherwise of your proposal or renewal and must be disclosed at the first opportunity. These facts include, but are not limited to, changes to your address, occupation, or use of vehicle, previous claims, prosecutions whether involving a motor vehicle or not and medical conditions that are notifiable to the DVLA. If you are in doubt as to whether certain information is material then you should disclose it.

Claims

We have no authority to handle claims on behalf of insurers. In the event of an incident occurring which may give rise to a claim under your policy, you should notify the insurer direct as soon as possible using the contact details in your policy document.

If there is any conflict of interest, we shall only handle a claim on your behalf after we have disclosed to you all information you require, to enable you to decide whether to give your informed consent, and you have given that consent for us to handle the claim.

We shall forward any payments received from insurers in respect of any claim to you without undue delay. We shall notify you of any request for information we receive from your insurers.

Policy terms, conditions and warranties

You should read through all policy terms, conditions and warranties shown on your policy documentation. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately, as a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy.

Disclosure of commission

If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request.

Premiums and financial aspects

In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our Licence Number is 508135. We normally accept payment by cash, guaranteed cheque and most major credit/debit cards. However should a cheque be returned by your bank we will make an administration charge of £25.00.

You may be able to spread your payments through insurers' instalment schemes, a credit scheme with a third party finance provider, or a facility we have arranged ourselves. We shall give you full information about your payment options when we discuss your Insurance in detail.

We may keep certain documents, such as your insurance policy documents or certificate, while we are waiting for full payment of premiums. In these circumstances, we shall ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

Return Premiums

Return premiums usually arise if an insurance risk is reduced or a policy cancelled. On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount due to you.

In view of the costs involved, we shall not issue any return premium that is less that £25.00 (after deducting reclaimed commission). An amount less that £25.00 will be held to your credit and can be utilised against any future insurance policy with us. If a policy is cancelled, we shall refund any return premium due (after deduction of the commission and our charge of £25).

Governing Law

Any Agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the (non-) exclusive jurisdiction of the English Courts.